Actionable insights from interactions occurring in your contact center.
Your contact center is one of the few opportunities you have for an extended conversation with your customer. Unfortunately, when the customer hangs up the phone, the content and insight from that call is often lost. This was a frustration for our clients until they started using Centerfirst’s Voice of the Caller service. Our service helped our clients create experiences in their contact center that helped patients get on and stay on therapy. See the case study »
Insights from your only source of ongoing patient dialogue
Active programs with leading brands in Oncology, Immunology, Ophthalmology
Experts in observation and assessment of caller behavior and motivation
Used by leading brands for launch, line extension, competitive entrant, strategic meneuvering
With more than a decade of call center monitoring experience, Centerfirst is now making that expertise available on demand and in real time to give users the first fully customizable and fully transpartent reporting tool dedicated to bio-pharma.