COMET is an advanced call monitoring software available exclusively to Centerfirst’s bio-pharma clients who are seeking to maximize the value of their contact centers by strengthening the way they collect, evaluate, and report call monitoring data. With more than a decade of contact center monitoring experience, Centerfirst is now making that expertise available to our clients in the bio-pharma industry’s first and only fully customizable and validated call monitoring and reporting tool.

  • Secure Online Access

    Hosted on a HIPAA-compliant server and accessible via any user device.

  • Automated Audit Trail

    Changes within the system are automatically tracked by date, time, and user credentials.

  • Real-Time Reporting

    Monitoring forms and reports are standardized for pharma and easily modified for your center.

  • Validated for Bio-Pharma

    The only validated monitoring tool available today.