Category: Centerfirst
Every Contact Matters

Every Contact Matters is not only our tagline, but it’s at the heart of our foundation and our foundation is our employees. In 2016, we started the Every Contact Matters (“ECM”) Award to recognize those individuals that contniue to go …

How to Make Your Bio-Pharma Contact Center More Influential

I may be overlooking a few things, but it seems that almost anything we do is being done to have an influence on someone or something. The pharma contact center is no exception. We want our actions to not only …