Category: Artificial Intelligence
Artificial Intelligence in Your Bio-Pharma Contact Center and Where to Use It

As the bio-pharma contact center market learns more from experimenting with Artificial Intelligence (AI), Centerfirst wanted to weigh in with our insights on exactly where AI tools currently are best used to improve the efficiency, accuracy, and customer experience delivered …

Artificial Intelligence in the Contact Center

Centerfirst has performed hundreds of thousands of call and case monitors for healthcare contact centers and is continually looking for ways to bring today’s monitoring automation to our clients. Today we are speaking with Chris Martinez, CEO and Founder of Idiomatic, …